Support & FAQ
Quick answers for Audition Tracker on iPhone and iPad. Still stuck? Email us anytime.
What’s included in the £4.99 app purchase?
The one-time App Store purchase unlocks Audition Tracker on iPhone and iPad: unlimited auditions, calendar, stats, casting contacts (Emails), attachments, reminders, tips, measurements, financials, and local backups.
Premium is optional and sold separately in the app.
What is Premium?
Premium is an optional subscription at £1.99 per month (cancel anytime). It adds:
- Import auditions from casting email, PDF, or paste
- Early access to Audition Room while it’s in beta
- Sign in with Apple for community features
Prices are charged through your Apple ID. You can cancel in iPhone Settings → Apple ID → Subscriptions.
Core audition tracking works without Premium.
How do I restore a Premium purchase?
Open the app → Settings → Premium and tap Restore purchases. Use the same Apple ID that bought the subscription.
To cancel or manage billing: iPhone Settings → [your name] → Subscriptions.
How do I import a casting email or PDF?
Premium required. You can:
- Paste casting email text or import a PDF when adding an audition
- Share a casting email to Audition Tracker with the Share extension
Always review the drafted fields before saving — AI-assisted import isn’t perfect.
How do I back up or move my data?
Go to Settings → Data & Backups:
- Export All Data — saves a JSON backup you can keep in Files/iCloud
- Import Data — restores from that backup on the same or another device
- Automatic snapshots can be restored from the same screen
Can I sync auditions to Apple Calendar?
Yes. In Settings → Data & Backups, turn on Sync to Apple Calendar. You’ll be asked for calendar access the first time. Turning it off stops new syncs; existing calendar events stay until you remove them in Calendar.
What is Audition Room?
Audition Room is a private actor community (posts, members, messages). It needs Premium and Sign in with Apple.
During beta, access is rolled out in gated waves — not every Premium subscriber will see Room unlocked yet.
How do I delete my account?
If you signed in with Apple, open Premium and choose Delete account. That removes your server account and Audition Room content.
Local auditions on this device stay until you delete the app or clear local data. See also our Privacy Policy.
How do I contact support?
Email info@auditiontracker.co.uk or use the contact form on the homepage.
Include your device model, iOS version, and a short description of the issue — that helps us reply faster.